RETURNS

How do I return an item?
  • Call 800.321.5375 or email books@ntm.org to request a return authorization. Please have your order number available.
  • All items must be returned to us, at your expense, in secure packaging to avoid damage in transit.
  • We suggest that you use a trackable shipping service and insure your package against damage during transit for the purchase price of the materials you are returning.
  • When items have been received and inspected, your refund will be issued.
  • Sorry, but we do not offer refunds on digital downloads.
Unopened Items:
  • Within 30 Days From Date Shipped: We will issue a refund for the full purchase price of the product(s) to the credit card used for the purchase for materials returned in good, unopened condition.
  • 31 - 90 Days From Date Shipped: We will issue a refund for 85% of the purchase price of the product(s) to the credit card used for the purchase for materials returned in good, unopened condition.
Opened Items, up to 90 days from date shipped:
  • Digital Media (DVDs or CDs): we are sorry but we do not offer refunds on opened digital materials
  • Printed Materials (books, workbooks, picture sets): opened, unused, original items may be returned for a 75% refund of the purchase price to the credit card used for the purchase.
SORRY, NO REFUNDS AFTER 90 DAYS.